Interface analysis

Agreement about the rules governing decisions and information along the lines of interface between Person A and Person B

 
Considerable disruptions to work frequently occur where varying expectations exist with regard to the decision and information rules (meta-rules). As well as the content, every interaction at the same time dilute the limits of jurisdiction/responsibility. If these are breached the reaction is often personal/emotional.
 
The agreement of these meta-rules is especially important where the change and complexity are so great that simple, one-time job descriptions are not sufficient.
 

The general question is: "how do we want to/how should we deal with this?". In other words, where should a particular business transaction replaced, in which pigeonhole, at what level?

 

 
Rule
 
Explanation
Examples
Person A
Sole decision
 
 
 
The person decides alone. Not required to pass on information
Details from this area do not interest me. They would burden me unnecessarily
 
Decision + information
Sole decision
with information passed on
soon after the event (CC)
I expect that I will be informed as quickly and directly as possible
 
Advice + decision
Consultation
before the decision
(Request for advice, input, ideas,
information)
I expect that I shall be asked. "If I had been asked, then…"
 
Veto + decision
Consultation
before the decision
Is there any objection?
Is there a veto?
I have the right to make a joint decision here
 
Consensus
Both parties agree
Important questions: staff decisions
 
Veto + decision
Consultation
before the decision
Do you have any objection?
Is there a veto?
The decision affects significant areas of the other’s responsibility
 
Advice + decision
Consultation
before the decision
(Request for advice, input, ideas,
information)
The other person has relevant experience, skills, knowledge
 
Decision + information
Sole decision
with information (CC)
Who do I need to copy in on all this?
 
 
 
Person B
Sole decision person B
The person decides alone. Not required to pass on information
His own area
 
 

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