Agreement about the rules governing decisions and information along the lines of interface between Person A and Person B
Considerable disruptions to work frequently occur where varying expectations exist with regard to the decision and information rules (meta-rules). As well as the content, every interaction at the same time dilute the limits of jurisdiction/responsibility. If these are breached the reaction is often personal/emotional.
The agreement of these meta-rules is especially important where the change and complexity are so great that simple, one-time job descriptions are not sufficient.
The general question is: "how do we want to/how should we deal with this?". In other words, where should a particular business transaction replaced, in which pigeonhole, at what level?
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Rule
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Explanation
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Examples
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Person A
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Sole decision
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The person decides alone. Not required to pass on information
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Details from this area do not interest me. They would burden me unnecessarily
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Decision + information
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Sole decision
with information passed on
soon after the event (CC)
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I expect that I will be informed as quickly and directly as possible
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Advice + decision
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Consultation
before the decision
(Request for advice, input, ideas,
information)
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I expect that I shall be asked. "If I had been asked, then…"
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Veto + decision
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Consultation
before the decision
Is there any objection?
Is there a veto?
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I have the right to make a joint decision here
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Consensus
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Both parties agree
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Important questions: staff decisions
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Veto + decision
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Consultation
before the decision
Do you have any objection?
Is there a veto?
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The decision affects significant areas of the other’s responsibility
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Advice + decision
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Consultation
before the decision
(Request for advice, input, ideas,
information)
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The other person has relevant experience, skills, knowledge
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Decision + information
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Sole decision
with information (CC)
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Who do I need to copy in on all this?
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Person B
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Sole decision person B
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The person decides alone. Not required to pass on information
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His own area
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