feedback rules – Leadion

0. Attitude	Criticism (negative feedback) is not a right, but a necessity and obligation for supervisors
1. Yes arena	Set the framework of a talk clearly, get permission: role, intention, goal and purpose, history …
2. Me messages	Not “you”, not “us” or “we”, not “them”
a. I observe…	Facts, facts, facts. What did I observe? (My first reality)
b. I suppose… or I assume…	My interpretations:,“I got the following impression…”, “..now I believe that…” Important: Even this sentence ends with a question mark ( Is my assumption correct?, expecting contradiction)
c. Consequences	What effect did this behaviour have on processes and the performance?
d. I feel…	„… and I am veeeeery annoyed”
3. Goal/ expectation	New agreement on a goal or a new rule or procedure
4. Plan/road map	“What (initial) ideas do you have to achieve this?”