Yearly Archives: 2012
Interface analysis
Agreement about the rules governing decisions and information along the lines of interface between Person A and Person B Considerable disruptions to work frequently occur where varying expectations exist with regard to the decision and information rules (meta-rules). As well as the content, every interaction at the same time dilute the limits of jurisdiction/responsibility. […]
From blaming to responsibility: Dealing with failure and mistakes
There are two different ways of dealing with failure and mistakes that lead to completely different consequences.
Fröhliche Weihnachten: Brief an die Mitarbeiter.
Fröhliche Weihnachten:
Brief an die Mitarbeiter.
Kurztext Brief vom CEO (Christmas-Event-Organizer): Dr. J. Christus v. Bethlehem an seine Mitarbeiter: Weihnachten = x-mas.
Gewaltfreie Kommunikation
KoGfK – nach M.B. Rosenberg ist eine häufig zitierte Methode. Was verbirgt sich dahinter? Ein Wissensbeitrag.
Corkscrew Dialogue
Corkscrew Dialogues: Dive down beneath the visible surface of symptoms to the area of internal motivations, to bring old problems to the surface and air them Example: A woman arrives late. Her husband is ill and she had to take a child to the kindergarten […]
Meeting Preparation
Questions on meeting preparation What is the reason for the meeting? What advance information do I have? Is it about facts? What have I noticed myself? Is the information first or second hand? Can it be used? What information is based on assumptions? Which role am I acting in? Is this part of my role? […]
Meta-Model of language
The term "inadequate productivity" (as a linguistic representation) will be understood in six different ways by six different members of staff, since they have six different experiences with it. In individual cases, the term "insufficient productivity" could also be hiding deeper structures (previous experiences, assumptions etc.) under its surface, which the individual is […]
Und es geht doch! Über die Vereinbarkeit von Moral und Gewinn bei dm.
Und es geht doch!
Über die Vereinbarkeit von Moral und Gewinn bei dm.
„Hier bin ich Mensch, hier kauf ich ein“ scheint zu funktionieren.
Contact/ Rapport
There are many idioms and sayings that describe what happens between two people who have a good connection: they can read each others minds, they have a direct line, they are on the same wavelength, they have a special chemistry, they sympathise etc. When this is the case, meetings, talks and negotiations – even […]