Preparation Contact Body language, non-verbal insults? Congruence of body and tone of voice? Hurting the person? Be aware of non-verbal changes and address them: I see that you lean back, so I have the impression that … Preparation questions · What exactly are the initiators? · Why do I want this dialogue? · What are the […]
Author Archives: Leadion
Three Ego States
¬The Three Ego States ¬Positive and Negative Effects ¬Challenging the Ego States The Three Ego States The Ego States form a model of explanation in the transactional analysis of the human personality. They are structured and defined modes of experience and behaviour. Transactional Analysis makes the assumption that every person […]
Love it, leave it or change it
There are only five different ways to handle problems and challenges: two of them are inadequate and three of them are suitable!
Working Techniques
Personal working techniques · Time planning/time management · Optimisation of day’s schedule · Effectivity and efficiency reserves · Priorities · Leadership techniques Why does timing have to be planned? In a year-long study, "stopwatch in hand", a Pittsburgh consultancy […]
Basic and substitutional feelings
1. Basic feelings Taken from Dan Casriel In psychology we find a lot of theories to define and describe feelings. One of them is the theory of the basic feelings of Dan Casriel. He developed it over the years working as a physician and psychotherapist, and his theory is still applied in the field […]
red and blue guys
Every human being has a picture of the core of his being. This core, however, is not always to be “seen”, or not in its entirety. People play certain roles that make social life easier because of the rules that are linked to the respective roles. We can experience how significant these roles are when […]
9 steps of conflict escalation (part 1)
The 9 escalation levels Phase I The conflicting parties are aware of the tensions and contradictions and make efforts to solve them rationally. Failed attempts at solutions contribute to a deepening of the tensions. Despite this, each side makes efforts to work with the opposing party to overcome the conflicts. Cooperation and […]
annoyance list
Developed by Ulrich Grannemann Factual and value conflicts often leave behind injuries on a strong emotional and personal level. "Discount stickers" are applied (see red/blue guys). These are actions or failures which are not forgotten. If these injuries are not resolved, they poison efforts at new solutions. Exchanging and working through these […]
agression scales
In the English language the expression „to be aggressive“ has both a positive and a negative meaning. The positive side of aggression or aggressiveness stands for moving forward, approaching and beginning something or someone and pushing it in the right direction. The negative implication of aggression stands for violence, insulting, attacking someone or something. The American […]
9 steps of conflict escalation (part 2)
constructive interventions Part 1