Author Archives: Leadion
goals and agreement
A goal is a necessary, striven for, and/or desired state a) that should be adhered to (especially related to routine work and standard tasks) b) that should be reached at a determined point of time. Advantages of agreements on goals · All persons involved know the necessity and the purpose […]
goals – standards for successful agreement
The goals have to be realistic and able to be influenced by the co-worker. · The goals have to be defined such in a way that they are understandable, clear, and controllable. · Goals related to work results / performance: Who is doing what by when? What is the desired outcome? · […]
9 steps of conflict escalation (part 1)
The 9 escalation levels Phase I The conflicting parties are aware of the tensions and contradictions and make efforts to solve them rationally. Failed attempts at solutions contribute to a deepening of the tensions. Despite this, each side makes efforts to work with the opposing party to overcome the conflicts. Cooperation and […]
Interface analysis
Agreement about the rules governing decisions and information along the lines of interface between Person A and Person B Considerable disruptions to work frequently occur where varying expectations exist with regard to the decision and information rules (meta-rules). As well as the content, every interaction at the same time dilute the limits of jurisdiction/responsibility. […]
9 steps of conflict escalation (part 2)
constructive interventions Part 1
From blaming to responsibility: Dealing with failure and mistakes
There are two different ways of dealing with failure and mistakes that lead to completely different consequences.
Fröhliche Weihnachten: Brief an die Mitarbeiter.
Fröhliche Weihnachten:
Brief an die Mitarbeiter.
Kurztext Brief vom CEO (Christmas-Event-Organizer): Dr. J. Christus v. Bethlehem an seine Mitarbeiter: Weihnachten = x-mas.
Meeting Preparation
Questions on meeting preparation What is the reason for the meeting? What advance information do I have? Is it about facts? What have I noticed myself? Is the information first or second hand? Can it be used? What information is based on assumptions? Which role am I acting in? Is this part of my role? […]
Meta-Model of language
The term „inadequate productivity“ (as a linguistic representation) will be understood in six different ways by six different members of staff, since they have six different experiences with it. In individual cases, the term „insufficient productivity“ could also be hiding deeper structures (previous experiences, assumptions etc.) under its surface, which the individual is no longer […]