leadership authorities

As a manager, what am I responsible for and what am I not responsible for? In an upwards direction, management requirements are open. We only need to think of the leadership fields of motivation and coaching. But where does duty come alongside free will, for what can I be made responsible? Or seen from another […]

goals and agreement

 A goal is a necessary, striven for, and/or desired state   a)       that should be adhered to (especially related to routine work and standard tasks) b)       that should be reached at a determined point of time.     Advantages of agreements on goals   ·       All persons involved know the necessity and the purpose […]

goals – standards for successful agreement

The goals have to be realistic and able to be influenced by the co-worker.   ·       The goals have to be defined such in a way that they are understandable, clear, and controllable.   ·       Goals related to work results / performance: Who is doing what by when? What is the desired outcome?   ·       […]

9 steps of conflict escalation (part 1)

The 9 escalation levels     Phase I   The conflicting parties are aware of the tensions and contradictions and make efforts to solve them rationally. Failed attempts at solutions contribute to a deepening of the tensions. Despite this, each side makes efforts to work with the opposing party to overcome the conflicts. Cooperation and […]

Interface analysis

Agreement about the rules governing decisions and information along the lines of interface between Person A and Person B   Considerable disruptions to work frequently occur where varying expectations exist with regard to the decision and information rules (meta-rules). As well as the content, every interaction at the same time dilute the limits of jurisdiction/responsibility. […]

Meeting Preparation

Questions on meeting preparation What is the reason for the meeting? What advance information do I have? Is it about facts? What have I noticed myself? Is the information first or second hand? Can it be used? What information is based on assumptions? Which role am I acting in? Is this part of my role? […]