advising, supporting and developing staff

  A major task for any manager is the support of their staff.   One thing which has an effect here is professional development since staff members have tasks which they must work on appropriate to their knowledge and skills and which at the same time constantly enable them to learn new things:   "Job […]

Maslow´s hierarchy of needs

Maslow assumes that human behaviour is based on five fundamental needs: – need for self-fulfillment – need for esteem and recognition (self-respect and respect from others) – need for affiliation and love (social needs) – need for security (protection needs) – physiological needs (hunger, thirst etc.)   Maslow acts on the assumption that these needs […]


  1. The term "motivation" The word "motivation" comes from the Latin "motivus", meaning to trigger movement. Motivation refers to internal processes (driving forces, needs, attitudes, interests, will) which cause a person to display certain behaviours more often, for longer, more intensively or in a more targeted way (according to Fröhlich & Drever, 1983). Human […]

motivation as an incentive formula

  Motivation      =           Value            x      Probability   Motivation for an action as an incentive to invest time, commitment, money or other resources Subjective value: How important is something to me/the member of staff?   Subjective evaluation of the probability that the value will be satisfied by the action. Related terms: Motives, drivers, criteria Subjective probability […]

constructive confrontation

Dealing with mistakes/unmet expectations   How should I as a manager react? What is an appropriate reaction?   Failure to react or delayed reactions leads to tacit contracts. The staff member learns that the results behaviour is okay. The manager expects the staff member to read his mind: As a good member of staff he […]

9 steps of conflict escalation (part 1)

The 9 escalation levels     Phase I   The conflicting parties are aware of the tensions and contradictions and make efforts to solve them rationally. Failed attempts at solutions contribute to a deepening of the tensions. Despite this, each side makes efforts to work with the opposing party to overcome the conflicts. Cooperation and […]

Corkscrew Dialogue

Corkscrew Dialogues:                     Dive down beneath the visible surface of symptoms to the area of internal motivations, to bring old problems to the surface and air them    Example:          A woman arrives late. Her husband is ill and she had to take a child to the kindergarten […]