basic agreement

A shared understanding of the basic tasks, responsibilities and decision-making authority is the basis of any organised work and the stabilising foundation of any cooperation. Because they form the basis of our basic understanding of our work, deficiencies in the basic agreement almost always lead to injuries on the relationship level and of course to […]

delegation

  Preparatory questions for staff with management responsibility     Eight W-rules for delegation:     1. What needs to be done (content)?           What are the individual tasks to be achieved?          What is the desired result?           What are acceptable differences from the desired result?           What difficulties can be expected?    […]

goals, functions, indicators and types

“Goals describe aspired states in the future.”   Functions and purposes   Leadership goals intend to create as much agreement as possible on the things to be achieved in the future.   1.    Goals therefore have a communicatory function (the supervisor and the co-worker have the same pictures and ideas in mind about future results […]

advising, supporting and developing staff

  A major task for any manager is the support of their staff.   One thing which has an effect here is professional development since staff members have tasks which they must work on appropriate to their knowledge and skills and which at the same time constantly enable them to learn new things:   "Job […]

Maslow´s hierarchy of needs

Maslow assumes that human behaviour is based on five fundamental needs: – need for self-fulfillment – need for esteem and recognition (self-respect and respect from others) – need for affiliation and love (social needs) – need for security (protection needs) – physiological needs (hunger, thirst etc.)   Maslow acts on the assumption that these needs […]

goals and agreement

 A goal is a necessary, striven for, and/or desired state   a)       that should be adhered to (especially related to routine work and standard tasks) b)       that should be reached at a determined point of time.     Advantages of agreements on goals   ·       All persons involved know the necessity and the purpose […]

goals – standards for successful agreement

The goals have to be realistic and able to be influenced by the co-worker.   ·       The goals have to be defined such in a way that they are understandable, clear, and controllable.   ·       Goals related to work results / performance: Who is doing what by when? What is the desired outcome?   ·       […]

9 steps of conflict escalation (part 1)

The 9 escalation levels     Phase I   The conflicting parties are aware of the tensions and contradictions and make efforts to solve them rationally. Failed attempts at solutions contribute to a deepening of the tensions. Despite this, each side makes efforts to work with the opposing party to overcome the conflicts. Cooperation and […]