motivation as an incentive formula

  Motivation      =           Value            x      Probability   Motivation for an action as an incentive to invest time, commitment, money or other resources Subjective value: How important is something to me/the member of staff?   Subjective evaluation of the probability that the value will be satisfied by the action. Related terms: Motives, drivers, criteria Subjective probability […]

goals, functions, indicators and types

“Goals describe aspired states in the future.”   Functions and purposes   Leadership goals intend to create as much agreement as possible on the things to be achieved in the future.   1.    Goals therefore have a communicatory function (the supervisor and the co-worker have the same pictures and ideas in mind about future results […]

9 steps of conflict escalation (part 1)

The 9 escalation levels     Phase I   The conflicting parties are aware of the tensions and contradictions and make efforts to solve them rationally. Failed attempts at solutions contribute to a deepening of the tensions. Despite this, each side makes efforts to work with the opposing party to overcome the conflicts. Cooperation and […]

constructive confrontation

Dealing with mistakes/unmet expectations   How should I as a manager react? What is an appropriate reaction?   Failure to react or delayed reactions leads to tacit contracts. The staff member learns that the results behaviour is okay. The manager expects the staff member to read his mind: As a good member of staff he […]

goals and agreement

 A goal is a necessary, striven for, and/or desired state   a)       that should be adhered to (especially related to routine work and standard tasks) b)       that should be reached at a determined point of time.     Advantages of agreements on goals   ·       All persons involved know the necessity and the purpose […]

goals – standards for successful agreement

The goals have to be realistic and able to be influenced by the co-worker.   ·       The goals have to be defined such in a way that they are understandable, clear, and controllable.   ·       Goals related to work results / performance: Who is doing what by when? What is the desired outcome?   ·       […]

Corkscrew Dialogue

Corkscrew Dialogues:                     Dive down beneath the visible surface of symptoms to the area of internal motivations, to bring old problems to the surface and air them    Example:          A woman arrives late. Her husband is ill and she had to take a child to the kindergarten […]